Calls
- Answers every inbound call, 24 hours a day
- Books, reschedules and cancels appointments
- Answers questions on hours, location, fees and preparation
- Transfers to a person when the caller asks or your rules say so
In development. Early access open.
The front desk that answers every call.
Mona takes inbound calls and WhatsApp messages, books and reschedules appointments, and completes patient intake for outpatient clinics. Your staff stay with the patients in the room.
Built in Dubai for UAE and GCC outpatient practices. Pilot cohort onboarding now.
Inbound call, 4:12 pm
Handled by Mona
Hi, I need to move my Thursday appointment. Something came up at work.
No problem. Dr. Haddad has Friday at 9:30 am or Monday at 2:00 pm. Which would you prefer?
Friday works.
Done. Friday 18 September, 9:30 am. I have sent the confirmation and your pre-visit form to your WhatsApp.
Calendar
Rescheduled to Fri 9:30
Intake
Pre-visit form sent
Record
Transcript logged
Live demo
Talk to Mona. Watch the front desk update.
You play the patient. Mona runs the calendar, patient records and intake for a fictional clinic, and every action shows up in the console as it happens.
Phone call transcript
You are the patient
Connecting to the demo clinic...
Front desk console
Calendar
Intake
No patient records loaded.
Activity log
Dubai time- Waiting for the first message.
A missed call is a missed booking.
Patients who reach voicemail call the next clinic. Mona picks up on the first ring, every time, including after hours.
Reception is doing three jobs at once.
Greeting walk-ins, answering the phone, chasing forms. Mona takes the phone and the forms so reception takes the patient.
Intake still happens on a clipboard.
Mona collects history, insurance details and consent before the visit, so the appointment starts on time.
What Mona handles
The whole front desk, not a chatbot bolted onto your website.
Chat
- Handles WhatsApp and website chat in one queue
- Sends confirmations, reminders and directions
- Follows up on unconfirmed appointments
- Keeps the full thread attached to the patient record
Scheduling
- Reads live availability per practitioner and room
- Applies your rules: visit types, durations, buffers, new versus returning
- Fills cancellations from the waitlist
- Writes straight into your calendar or practice system
Intake
- Collects demographics, history and reason for visit before arrival
- Captures insurance card and Emirates ID details
- Sends consent and clinic forms for completion on the phone
- Flags incomplete intake to reception before the slot
How it fits
Runs on the number and systems you already have.
No new phone line, no new app for patients. Mona sits behind your existing clinic number and WhatsApp Business account and writes into your calendar or practice management system.
Your clinic phone number
Forward or port. Overflow-only or full coverage, your choice.
WhatsApp Business
Verified account on your existing number.
Calendar and practice system
Google or Microsoft calendar today. Practice management integrations confirmed per clinic during onboarding.
Your rules, in plain language
Visit types, doctor preferences, fees, what to escalate. Set up with our team, changed by you.
Controls
You stay in charge of every conversation.
Mona is a front-desk agent, not a clinician. It never gives medical advice and hands off the moment a conversation leaves its scope.
Human handoff on your terms
Warm transfer to reception or a callback request, triggered by the caller, by keywords, or by any rule you set.
Clinical questions are always escalated
Symptoms, medication, urgent concerns: Mona routes to a person and gives emergency guidance where appropriate.
Full transcript and audit log
Every call, message and booking action is recorded and reviewable by the practice manager.
English and Arabic
Detects the caller's language and switches. Additional languages on request.
Patient data handled in-region
Hosted in the UAE. Access controls, retention periods and data processing terms agreed per practice.
Live in weeks, not quarters
We configure Mona with your team, run it in shadow mode on real calls, then switch it on.
Built for outpatient practices
- General practice
- Dental
- Dermatology and aesthetics
- Physiotherapy
- Paediatrics
- Diagnostics and imaging
- Multi-specialty polyclinics
Early access
Founding-practice pricing for the first cohort.
Mona is in development with a small group of practices in the UAE. Founding practices get locked pricing, hands-on setup, and a direct line to the team building it.
- Fixed monthly price per location, locked for the founding term
- Setup and shadow-mode trial included
- Cancel any time during the pilot
We reply within one business day.